Ritz XV Privacy Policy

Effective Date: 9/6/2025

Ritz XV (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website [www.ritzxv.com] or use our services online and in office.

We may collect the following types of information when you interact with our website, shop, or services:

• Personal information: name, email address, phone number, billing/shipping address.
   
• Payment information: credit card, debit card, or Apple Pay (processed securely through third-party providers; we do not store full payment details).
   
• Health information: when you complete intake or consent forms related to treatments (protected under HIPAA where applicable).
   
• Technical data: IP address, browser type, cookies, and usage information collected through analytics tools.
   

We use your information to:

• Schedule and manage appointments.
   
• Process orders for skincare products.
   
• Send transactional and marketing communications (only if you opt in).
   
• Provide customer service and respond to inquiries.
   
• Improve website functionality and user experience.
   
• Comply with legal and regulatory requirements.
   

We do not sell your personal data. We may share information only with:

• Payment processors (for secure transactions).
   
• Shipping providers (for skincare orders).
   
• Third-party service providers (e.g., website hosting, analytics).
   
• Medical records platforms (for treatment documentation, HIPAA compliant).
   

Any medical or health information you provide to Ritz XV in connection with treatments is considered Protected Health Information (PHI) and will be safeguarded under applicable federal law, including the Health Insurance Portability and Accountability Act (HIPAA). A separate Notice of Privacy Practices is available in our office upon request.

Our website may use cookies, pixels, or similar technologies to analyze site traffic and improve your browsing experience. You can disable cookies in your browser settings at any time.

You have the right to:

• Opt out of marketing emails by clicking “unsubscribe.”
   
• Request correction or deletion of your information.
   
• Request access to the information we hold about you.
   

To exercise your rights, please contact us at info@ritzxv.com.

We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take steps to ensure your data is handled responsibly.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

If you have questions or concerns about this Privacy Policy, please contact us at:

Ritz XV
6005 Kelsing Cv
Austin, TX 78735
512-766-5654
info@ritzxv.com